
Total Quality Management (TQM) is an extensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may involve the use of quality management tools like Six Sigma methodologies and quality control circles to facilitate and streamline this continuous improvement. The primary goal is enhancing customer satisfaction, which inherently drives a decrease in product defects and an increase in efficiencies across the organization.